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Once Was Lost takes the privacy of every customer very seriously. All information gathered on this site will be solely used by Luxe Hervey Bay only to process your sale. We will never on-sell or rent your information to third parties.  Our privacy policy is in place to protect all users of Luxe Hervey Bay and applies solely to our domain name





We aim to always provide you with an exceptional shopping experience - in order to process your sale smoothly at Luxe Hervey Bay, we require specific personal information which may include your name, e-mail and postal address. Information is collected and stored for sales records & customer support.  By providing these details, you consent to having your e-mail address added to our mailing database from which we may contact you from time to time keeping you up to date with all our latest news and product information. You may, of course, unsubscribe at anytime from these correspondence.


For all our transactions we offer secure payment gateway eWAY.  We do not permanently store your credit card information and all credit card and order data is encrypted and secure through eWAY.


We reserve the right to disclose your personal information as lawfully required and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.  We may decide to make changes to our privacy policy. If we do, we will disclose these changes clearly on our homepage. 




We deliver products Australia wide using Australia Post tracked parcels.  Orders are dispatched on Monday's and Thursday's and shipping times are estimated at between 3-14 business days depending on your location within Australia. 




By using our products and services, you agree that you have been adequately informed of our privacy policy, have the capacity to understand it, and provide your voluntary consent for us to collect, use and disclose personal information in accordance with this policy




Luxe Hervey Bay goes to great lengths to ensure that all information and product imagery on this website is presented accurately.  If you use any information provided by us, you do so at your own risk.  However, if you do believe we have made an error, please feel free to contact us directly.  



Copyright and other relevant intellectual property rights exist on all text and imagery relating to Luxe Hervey Bay products and the full content of this website.  You may freely read, download and print any information contained within our web site for personal use. You may not however use this information for commercial purposes. You may not reproduce, transmit or broadcast any part of this web site irrespective of format without the prior written consent by Luxe Hervey Bay.


If you have any further queries regarding our privacy statement, or our terms and conditions please contact us directly.



ABN:  97 008 015 987

Postal address: PO BOX 7550, Urangan, Queensland, 4655

Phone: 0412 814 141


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